Basically, all products can be delivered worldwide except for products containing batteries.
Products containing batteries can only be delivered within China (including Hong Kong, Macau, and Taiwan) due to safety reasons and transportation regulations.

We will replace the delivery method to reduce the burden on our customers based on the postage fee. Our main delivery methods are as follows:
順豐S.F. Express
香港郵政局HK Post
FedEx

You can't combine 2 order to ship, every order will ship independently.

The system automatically calculates the relevant shipping fees based on the weight, volume, packaging material and processing cost of all the goods in the shopping cart.
The final shipping fee will be automatically calculated based on the shipping method you choose and displayed on the order.

If the goods are lost after they have been shipped, the company will make efforts to communicate with the logistics provider and try to recover the goods, but the company will not be liable for any responsibilities.

After payment, the system will send an order confirmation email to the customer's email box. If you do not receive the confirmation email within one day after payment, please immediately contact us through Contact Us for assistance.

If an order that has already been paid for is out of stock, the company will notify the customer via email and allow the customer to choose between a refund or resending the goods when they become available (additional shipping fees will be borne by the customer).

The process is the same as purchasing regular goods. Customers can add pre-ordered items to the shopping cart and proceed with payment. The goods will be shipped to the customer as soon as possible when they arrive.

If the customer wishes to purchase an out-of-stock product, they can contact us through Contact Us to inquire about the product's availability or request to be notified when the product is back in stock.

Yes, customers can inquire about products that are not displayed on the online store through Contact Us to inquire about the product's availability or request to be notified when the product is back in stock.

If you wish to purchase at wholesale price, you have to meet the following conditions

• Possess valid Business Registration
• Having a physical storefront

If you meet all the conditions listed above, you can contact us through Contact Us If you meet the above criteria, you can contact us via email at info@cityhobby.shop. Our customer service team will respond as soon as possible and process the approval. Upon successful application, the company will open a wholesale account for you and allow you to purchase at wholesale prices.

Before shipping, our company will carefully inspect the goods and there are usually no damage issues.
If you find that the package is obviously damaged upon receipt, please refuse to sign for it.
If you discover that the goods are damaged, please contact us through Contact Us and take photos or videos as proof.
Our company will make appropriate arrangements according to the situation. If you have not received a reply from our company after three working days, please inquire again.

All products from our company undergo strict quality control, and there are generally no problematic or faulty items.
If you suspect there's an issue with a product, please contact us within 7 days of receiving the item thtough Contact Us and provide photos or videos as proof. Our company will respond as soon as possible.
Our company will make appropriate arrangements according to the situation. If you have not received a reply from our company after three working days, please inquire again.

If there is a refund situation, the company will refund through the payment method originally chosen for the order.